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Customer Service

Diamant Agentur offeres an incredible level of service. You find answers to most general questions below. For further information and other inquires please feel free to contact us at service@diamantagentur.de or give us a call 06171 98 93 363 .


Free Shipping

Diamant Agentur offers free shipping all over Germany. More information on shipping to EU countries or Switzerland you find here.


Free Appraisal

of your jewelry and diamonds. You need a second opinion or appraisal because you intend to sell your jewelry? It is our pleasure to help you and offer our advice.
   

Professional Consultation

At Diamant Agentur you do not talk to sales personnel but to well-trained and experienced diamond graders from the field. Make use of our expertise.


Pawn Loans

Contact us if you need a short-term unbureaucratic pawn loan. We offer great rates and make you an individual offer for your diamonds and jewelry.


Free Gift Wrapping

Our jewelry comes in a special, elegant leather box. Be surprised and enjoy the experience of opening your ring box.


30-Day Return Policy

We offer a 30-day return policy on every item you can buy on our website. Diamant Agentur is confident about the high standards and quality of our products.
   

Free Ring Resizing

We offer free ring resizing on all engagement rings in our jewelry category. Contact us to arrange your free ring resizing.


Last Minute Offers

We offer also last minute items when time is short. Diamant Agentur has access to a great network of jewelers. Also on short term notice we can make jewelry dreams come true.


Certified Diamonds

Our diamond search only contains diamonds that are graded and certified by independent gemological laboratories like GIA, HRD or IGI. The third-party certification is one of the pillars that hold our high standards of quality.


Best Price

Compare prices over the internet- it pays off. In most cases we will be able to match or beat a competitor´s diamond due to our low cost structure.
   

Finest Materials

We offer only high-end jewelry in 18 karat (750) gold and 950 platinum. Any other items we produce on demand only.


Expert Knowledge

Only an informed buying decision makes a happy customer. Take your time and read through our expert knowledge archives on our site. There are numerous articles, videos, illustrations, info graphics and interactive tools that help you gain a better understanding of diamonds. In case you will have any further questions, please do not hesitate to contact us.


Special Wishes

You have that one wish that you have been thinking about for so long already? Tell us about it! Even in case you do not find what you are looking for on our website, we will help you make it happen.


Your Partner

also after the Purchase. Diamant Agentur is your partner before and after your buying decision. You have a question or want to have us show you again the certificate laser inscription on your diamond? You need help finding a matching piece of jewelry? Or maybe you want to upgrade the diamond? We are always happy to hear your feedback!
   

Trade-In

You want to buy a new piece of jewelry that you found and don´t get out of your mind? At the same time you are not wearing your old precious ring anymore? Talk to us, we take your jewelry and diamonds as a trade-in when you purchase something new.


Issueing Certificates

You need a professional jewelry or diamond appraisal for your insurance, for inheritage purposes or out of pure curiosity? We can assist you here as well. Ask for our appraisal services.


Product Warranty

We give two years warranty on all products of our jewelry series. Diamant Agentur stands behind the high quality of our products. If you have any questions, please let us know.


Laser Inscription

Most of the diamonds we sell are laser inscribed. That means the certificate number is engraved on the girdle of the diamond. This allows for the impeccable identification of the diamond at any time. In case you want to fit the diamond in a different setting or give it to servicing and cleaning, identification afterwards is easy. We will show you the inscription under the microscope and can also take a picture of it for your documents if you like. Last but not least you can check your diamond´s information online at the website of the gemological institutes GIA, HRD and IGI.
   

100% Satisfaction Guarantee

The company policy and philosophy of Diamant Agentur are build for one goal only: To make our customers happy. But its more than business integrity. We personally believe in first class reliable service and expect the very same when doing business with others. This makes us strive for our customers.


Any Questions?

Give us a call 06171 98 93 363