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Delivery

What is the delivery cost?

  • Shipping all over Germany is free.
  • Other EU countries the shipping fee is 25 €-
  • Shipping to Switzerland is 75 € - including the convenience not having to go to the customs yourself.

Is buying diamonds online and getting them shipped save?

As a matter of principle we only offer insured shipping. You have to receive all parcels personally. As soon as your jewelry is ready for shipping your will get a tracking number to follow your package at any time.


Who brings my parcel?

We send our parcels with Fedex, UPS, Intex or Parcel Broker.


How long does it take to for me to receive the shipment?

Depending on which jewelry or diamonds you decided for different times of delivery apply . For more details see the description in every offer on our homepage. If you have further questions beyond that, please do not hesitate to approach us.


Do you deliver diamond rings to postal drop boxes or mailboxes?

We only delivery directly to you or a person that you authorize to accept your package. Unfortunately we also cannot ship to hospitals or other large institutions in which you are not able to receive your order personally. If not expressly authorized by you packages are also not left at hotel receptions or alike.


Our 100% satisfaction guarantee

Diamant Agentur believes in the informed customer that knows exactly what he gets due to our unparalleled service and guidance before making any purchase decision. We are not happy unless you are thrilled by your diamond or diamond jewelry. Not only do we use the highest quality of materials in our products- we also take every effort in terms of quality assurance to maintain our high standard. As such, we have no doubt you will be satisfied with our products and offer a 30-day return policy. Furthermore, we offer a change in ring size free of charge in case the ring does not fit 100% to your convenience.

 

Please address your return shipments to:

Sigurd Greb
D. Agentur GmbH
Zimmersmühlenweg 62
61440 Oberursel

For any further questions, please do not hesitate to call us at

06171 98 93 363

Or write us to: service@diamantagentur.de